Zifty — Fraudulent Use Policy

(Applies in all service areas except where superseded by local law or contract)

Zifty is committed to reliable, honest delivery services and a fair marketplace for customers, merchants, and drivers. This policy explains what we consider fraudulent use of the Zifty platform, the possible consequences, how we notify drivers, and how drivers may appeal a fraud finding.

1. What Counts as Fraudulent Use?

Fraudulent use is any knowing or intentional act to deceive, gain an unauthorized benefit, or harm others, including but not limited to:

1. Submitting False Documents
   • Supplying fake or altered driver’s licenses, vehicle registrations, insurance papers, background-check information, or any other required record.
2. Multiple or Fake Accounts
   • Creating or operating more than one Zifty driver account without written approval.
   • Using false, stolen, or misleading personal data to set up or maintain an account.
   • Allowing another person to drive under your account (“account sharing”).
3. Misuse of Orders
   • Accepting delivery offers with no intent to complete them.
   • Keeping, consuming, or discarding order contents.
   • Marking an order “delivered” when it was not.
4. Inflating Time or Mileage
   • Driving unnecessarily long routes to increase pay.
   • Inserting non-Zifty deliveries during an active Zifty run to raise “engaged time.”
   • Tampering with - or misreporting - time or distance data.
5. Tampering with the Platform
   • Using bots, scripts, or automated tools to manipulate offers or acceptances.
   • Hacking, reverse-engineering, or otherwise interfering with Zifty’s app, APIs, or website.
   • Accessing another driver’s account or personal data without permission.
6. Other Intentional Misrepresentation
   • Any deceptive or unauthorized behavior intended to harm or cheat Zifty, customers, merchants, or other drivers.

2. Possible Consequences

If Zifty determines a driver engaged in fraudulent use, we may impose one or more of the following actions:

• Temporary suspension or deactivation of the driver account.
• Permanent deactivation for serious or repeated violations.
• Withholding payment for incomplete or unauthorized activity.
• Recovery of funds obtained improperly.
• Any other legal or contractual remedies permitted by applicable law or the Technology Services Agreement.

3. Notification & Appeal Process

1. Written Notice

   We will send a notice to the email on file (help@zifty.com) describing the suspected fraud and the consequences being imposed.

2. Submitting an Appeal

   You may appeal in writing by emailing help@zifty.com within 3 business days of receiving the notice and include any evidence or context supporting the appeal.

3. Review & Final Decision

   Zifty will review the appeal, request follow-up if needed, and issue a final written decision via email typically within 10 business days, confirming, modifying, or overturning the finding and any penalties.

4. No Retaliation

   Zifty will not retaliate against any driver for submitting an appeal or raising good-faith concerns.

Need Help?

Questions or concerns? Email help@zifty.com or use the in-app support tools.